Shipping and costs

shipping costs

For orders valued at just € 50 , we offer free shipping throughout Germany .
For shipping to other European countries we charge a flat rate of €9.90 per ordered item.

How is shipping done?

The products from our range are sent exclusively by DHL (Deutsche Post). Shipments can therefore also be delivered on Saturdays and to packing stations. When sending to packing stations, please note that oversized packages are deposited at the nearest post office. You will then be notified directly by DHL.

How long is the delivery time?

If your order is in stock, it will be dispatched within 24 hours (Mon-Fri) if you pay by credit card, PayPal or cash on delivery. If you pay in advance, your order will be dispatched within 24 hours of receipt of payment.

orders from abroad

For foreign customers (outside Germany), any transfer fees (if paying in advance) as well as customs duties and taxes are borne by the customer. German customs processing fees are already included in our shipping costs. For orders from outside the EU, we deduct the current German VAT from the value of the goods after you have registered in the shop (and then also every time you log in).

Important NOTE

As of September 25, 2024, our customers will continue to enjoy the benefit of free shipping for orders over €50, but they will bear the return costs themselves if they decide to return the ordered product. This regulation is our response to the steadily increasing number of returns, which have now reached a significant level and pose major challenges for both online retailers and society.

Despite all care, damage may occur during delivery. In this case, we will of course reimburse you for the damaged items free of charge. However, please note the following procedure: Transport damage must be reported to the supplier (DHL) immediately upon receipt of the goods and you must then inform us of any transport damage found.

Which payment methods are accepted?

At koffer-direkt.de you can

• bank transfer
• PayPal
• Klarna invoice
• credit card (Mastercard, VISA and American Express)
• Cash on delivery (+4.95 € cash on delivery fee + DHL delivery fee 2.00 €)

pay.

advance payment by bank transfer

Please transfer the total amount of your order to the following account at Stadtsparkasse Wuppertal:

IBAN: DE21 3305 0000 0000 6734 67
BIC: WUPSDE33XXX

Please enter the order number from your confirmation email as the intended purpose. Please note that although the amount will be debited directly from your account, it may take a few days for it to be credited to our account. For domestic transfers, this is usually 2 banking days, for transfers from abroad, it is usually 3 days. Your order will be dispatched immediately after receipt of payment, provided the ordered items are in stock.

We also offer corporate customers, authorities and corporations the option of payment against invoice. Please contact us after you have opened a customer account.

We will then activate the invoice payment method for you. Please understand that we can no longer offer this payment method to private customers.