
Send return request
How to request a return from us:
1. Click the button below.
2. In the Email field, enter your email address, and then click Next .
3. Open the email sent from our store in your email account and copy the six-digit verification code in the email.
4. Go back to the online store and enter the six-digit verification code.
5. Click on the order for which you want to send the return.
6. If your order contains more than one item, select the items you wish to return.
7. Select a return reason and add a note for the store.
8. Click Request Return .
If your return request is approved and shipping is required, you will receive an email with shipping instructions and a return label. If the product is returned, you will receive a refund.
Since September 25, 2024, our customers continue to enjoy the benefit of free shipping for orders over €40, but they bear the return costs themselves if they decide to return the ordered product. This regulation is our response to the steadily increasing number of returns, which have now reached a considerable level and pose major challenges for both online retailers and society. With this decision, we want to make a contribution to counteracting the "flood of returns".
request return